Approach to stakeholder engagement

Norte Energia has an active stakeholder engagement policy in place, aligned with the principles of transparency, qualified listening, and social and environmental responsibility, which are fundamental to its ESG strategy. The relationship with stakeholders is managed in a coordinated manner by various areas of the Company — including Corporate Communications, Sustainability, Social and Environmental, Institutional, and Research, Development and Innovation — with the aim of promoting ongoing dialogue and building partnerships based on mutual trust. 

In 2024, the Stakeholder Matrix was revised to improve the categorization and monitoring of Belo Monte HPP’s priority audiences. This update applied criteria such as degree of influence and impact, allowing for more efficient planning of relationship and social communication actions. 

Engagement with communities in the Area of Direct Influence—especially indigenous peoples, riverside dwellers, fishermen and residents of Volta Grande do Xingu—, remained a priority for the Company, both as a consequence of its social relevance and the obligations set forth in the environmental licensing process. 65 community meetings were held with the participation of 1,447 people. Although this number represents a 24% reduction compared to 2023, mobilization efforts grew by 70%, reinforcing our commitment to active listening and presence in the territories. 

For each stakeholder category, communication and engagement are achieved through different means, which include programs, actions and communication channels, as listed in the table at the end of the page. 

Key channels for structured dialogue include: 

• Popular Communication Network (RedePop): with more than 68,000 interactions in 2024, aimed mainly at the population residing in the TVR and resettlement areas;
• Belo Monte 24/7 Call Center Service: 4,646 calls registered, with 99% of requests completed 
• Belo Monte Plant Tour Program: received 2,637 visitors, with a significant increase in the positive perception of the plant from 75% to (93%);
• Belo Monte Plant Tour Program in Schools: reaching 8,577 students within the region, 147% more than the previous year;
• Belo Monte HPP Social Monitoring Forum (FASBM): a permanent space for dialogue with public institutions, civil society and academia.

• Ham radio system as a channel for dialogue with the surrounding indigenous peoples, respecting their traditional communication practices. In 2024, 1,673 interactions were recorded and 347 institutional communications were transmitted. The content is also broadcast in indigenous languages. By December, the system had 120 radios installed in the communities 

• To strengthen dialogue with communities located in hard-to-reach areas in the reduced-flow stretch of the Xingu River, Norte Energia has two Communication Centers operating in the village of Ressaca and in Rio das Pedras. These units serve as permanent communication points, offering information about the plant’s operations—such as river flow data—, fostering social, educational and cultural activities, and addressing the demands, questions and perceptions of the local population. 

These initiatives reaffirm Norte Energia’s role as an agent of sustainable development, promoting actions committed to social responsibility and respect for local communities, and valuing the diversity of voices in the territories surrounding its operations. 

Approach to stakeholder engagement