Participation of stakeholders in decision-making processes related to energy planning for infrastructure development

Norte Energia maintains several communication channels and listening mechanisms that seek to expand dialogue with interested parties, in order to favor continuous dialogue and facilitate the mediation of possible conflicts. The main channel is the Central Belo Monte 24 Horas, a free telephone service (0800-091-2810) managed by Norte Energia.

In addition to the Belo Monte Central, we also provide assistance at the Communication Centers in Volta Grande do Xingu, specifically in Vila da Ressaca and in the Rio das Pedras community, via the Itinerant Social Plan.

To communicate with indigenous peoples, we have a radio system, which is part of the Indigenous Communication Program (PCI) in the Belo Monte environmental licensing process. This system was implemented in 2011 with the initial installation of 34 radios, being expanded according to the demand of indigenous peoples.

Requests, complaints and compliments are received remotely and/or in person, and registered in the Indigenous Assistance System (SAI), with direct processing in the Indigenous Socio-Environmental Management, which is linked to the Socio-Environmental Superintendence of Norte Energia. Then they receive the proper treatment and give it back to the indigenous people.

Since 2020, PCI has also started to produce institutional communications translated into Tupi and Macro-Jê and Karibe family languages, in addition to Portuguese, which promotes greater access by the indigenous population to information disclosed by the Company.

That information allowed the revision of the materiality matrix based on a broad and diverse group of stakeholders in two moments: for employees and suppliers, in an online survey; other stakeholders and suppliers, in an interview.