For queries, reports and complaints, we provide communication channels that include the Reporting Channel and Contact Us, available on the Norte Energia website. The company has systems to monitor demands, from the opening to the closing of the registration. It evaluates the effectiveness of these mechanisms through Satisfaction Surveys of Projects or Programs carried out in the Direct Area of Influence of the enterprise.
The Belo Monte 24-Hour Call Center is a free telephone service offered by Norte Energia throughout the country through the number 0800 091 2810. It is an important tool for communication and relationships with local communities, as well as with society in general, which allows for answering questions, requesting information and registering complaints.
During 2023, improvements were implemented in the operation of the Belo Monte 24-Hour Central to offer a more efficient and transparent service to users. One of the key changes was the introduction of the Belo Monte 24-Hour Central Service System (SACBM), a platform developed internally by Norte Energia to record and monitor services.
The Terrestrial and Aquatic Ecosystem Conservation Plans, which are part of the environmental conditions for licensing the Belo Monte HPP, are essential to minimizing impacts on biodiversity. Faunistic and floristic studies and monitoring are carried out there, prioritizing the identification of species and mapping habitats, with special attention to rare, endemic and endangered species.
The results of monitoring carried out in 2023 indicated changes in terrestrial and aquatic ecosystems in proportions compatible with or smaller than those predicted in the Environmental Impact Assessment (EIA). Based on this information, we adopt measures to avoid, reduce, mitigate, repair and/or compensate for the identified impacts, as provided for in the environmental licensing.
In 2023, BRL 4.2 million were allocated to projects approved in public notices issued up to 2017 and which were still being implemented.
From the perspective of the environmental licensing process for the Belo Monte HPP, the company has promoted actions in the region where it operates, aiming to enhance the positive impacts arising from the operation of the project and mitigate, compensate and/or repair the negative effects.
The negative impacts include land use and occupation and issues related to navigation, biodiversity and other socio-environmental factors. These impacts are monitored and managed through programs and projects that are part of the Basic Environmental Plan and its Indigenous Component (PBA and PBA-CI), in addition to the conditions of the current Operating License and commitments made in specific terms. These documents, validated by Ibama and Funai, propose actions to prevent, reduce, mitigate, repair and/or compensate for the identified impacts, preventing risks and following best environmental practices.
The Indigenous Component of the Belo Monte HPP Basic Environmental Plan also develops actions to compensate, mitigate or control negative impacts and optimize positive impacts resulting from the operation of the project, aiming to guarantee the physical and cultural integrity of the indigenous population and the preservation of their territories and natural resources.
Policy & Governance