Approach to stakeholder engagement

Norte Energia is committed to engaging with Stakeholders, especially local communities, through various interaction and social communication initiatives. These actions include community meetings, door-to-door visits, information on local radio and TV stations, as well as the use of the Popular Communication Network (RCP/Rede Pop), accessible through a messaging app, and the Radio System with indigenous peoples. During the execution of social and environmental projects, channels of dialogue and spaces for relationships were created. One example is the Belo Monte Social Monitoring Forum (FASBM), which aims to present updated information on licensing actions, provide clarifications and keep a regular space for collective interaction with the community affected by Belo Monte. In these regular meetings, representatives of communities, civil society, local city halls, Ibama and other interested parties monitor the progress of the actions related to the undertaking.

Regarding Communication and Press, the company has intensified its ties with the local, state and national press. In order to positively impact the company’s reputation, the communications team increased the volume of production of agendas and events through the dissemination of press releases and institutional videos. At the same time, it has strengthened its presence on social media to increase its follower base and provide information of local interest, which often does not find space in the press.

The Belo Monte 24-Hour Call Center is a free telephone service offered by Norte Energia throughout the country through the number 0800 091 2810. It is an important tool for communication and relationships with local communities, as well as with society in general, which allows for answering questions, requesting information and registering complaints. In the period from January to December 2023, the Belo Monte 24-Hour Central registered a total of 6,770 services, of which 6,526 (96%) were completed. There was a significant increase of 81% in the number of registered calls compared to the previous year. This rate was driven mainly by the use of the 0800 number by people registered for case studies that assess eligibility for receiving compensation funds intended for the fishing audience.

The indigenous radio system was implemented in 2011 within the scope of environmental licensing. By December 2023, it had 115 radios installed in the indigenous lands of Middle Xingu and the city of Altamira. Despite the use of other communication channels with indigenous peoples, such as WhatsApp, telephone, and face-to-face consultations, radio remains an instrument of significant use by indigenous peoples, especially for recently contacted peoples. Radio was the first communication channel established and used by the Brazilian State in contact and action with indigenous peoples in the country. Through it, it is possible to hold collective conversations and be heard by any group that tunes into the frequency.